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| Garantía
Simmons y Reparaciones |
Customer
Service
If you have a question regarding any of our products or if
your Simmons product needs service, you can contact us by
calling 1-800-285-0689.
Simmons' Repair Department is located at our Thomasville,
Georgia headquarters. As one of the industry's most service
oriented companies, we believe Simmons' response to customer
needs is second to none. Our turnaround service is usually
within ten business days. Our qualified optical repair
technicians are capable of performing any repair, from a minor
tune-up to a complete rebuild, in our optics maintenance
lab.
Simmons
Warranty
The majority of our products carry a Limited Lifetime
Warranty, pursuant to which Simmons Outdoor Corp. guarantees
your product to be free of defects in materials and
workmanship for the lifetime of the original purchaser. The
exceptions to this Limited Lifetime Warranty are as follows:
Simmons Fireview, Redline, Compact and Captureview binoculars
each carry a one-year warranty; Simmons Rimfire and Red Dot
riflescopes each carry a one-year warranty; and all Simmons
accessories carry a one-year warranty.
If covered by an applicable warranty, we will either repair
or replace your product, at our option. The warranty is not
valid in cases where the product has been abused or
mishandled, where unauthorized repairs have been attempted or
performed, or where depreciation of the product is due to
normal wear-and-tear. Simmons products purchased outside North
America are not included in this warranty, but are covered
under separate warranties issued by Simmons International
Distributors. Please call your local International Distributor
for details. We specifically disclaim special, indirect, or
consequential damages or lost profits, which may result from a
breach of this warranty. Any implied warranties which cannot
be disclaimed are hereby limited to a term of one year from
the date of original retail purchase. This warranty gives you
specific rights. You may have other rights which vary from
state to state. Simmons reserves the right to change product
specifications or to discontinue products without prior
notice.
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How to Send Product in for
Repair
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Packaging:
If possible, ship the product in
its original packaging. Please be sure to wrap the package
securely and use filament strapping tape on the outside of the
package. Send only the product to be repaired. Please do not
send accessory items such as dust caps, carrying case, mounts,
etc.
What to Include:
- A short note
explaining the reason you are sending the product in for
repair.
- Your daytime phone
number.
- An address for
returning your product to you.(No PO boxes please.)
- A check or money
order in the amount of $10 to cover shipping and handling
fees. Canadian customers please include a money order in
U.S. dollars for $10.00.
Shipping:
We recommend
that you ship your product to us by a traceable parcel
service. We also recommend that you insure the shipment
against loss. Many carriers automatically insure packages up
to a certain nominal amount, typically $100. Please check to
see if the insurance provided by the carrier is adequate to
cover the replacement value of your product. If you live in
the United States, your product, with the exception of the
Captureview binoculars, should be sent, freight prepaid,
to:
Simmons Outdoor Corporation
Attention: Repair
Department
201 Plantation Oak Drive
Thomasville, GA
31792
If you live in the United States, your Captureview
binoculars should be sent, freight prepaid, to:
Simmons Outdoor Corporation
Binoculars/Digital
Camera Repair
6001 Oak Canyon
Irvine, CA
92618
Prior to returning Captureview binoculars, a Return Goods
Authorization (RGA) number must be obtained from Simmons by
writing to the above address, or by calling (800) 626-3233.
Each returned Captureview must include your RGA number, in
addition to the items set forth above.
Repair Process:
After receiving your
returned product, a Simmons repair technician will evaluate
your product to determine what repairs are needed and whether
or not your product is covered by an applicable warranty. If
the product is covered by our warranty, you will receive no
additional correspondence and we will either repair or replace
your product, at our option. Your repaired product or a
comparable replacement of equal value and function will be
shipped back to you. If, however, your product is no longer
covered by our warranty, one of our technicians will provide
you with an estimate of the cost to repair or replace your
product. You will have 20 business days to respond and either
accept or decline the recommendation. If you accept the
recommendation for repair or replacement you will need to
provide the payment requested before we will commence work on
you product. Payment can be made in the form of a check, money
order, or if you prefer, by MasterCard or VISA. If you do not
respond within the 20 business day period, we will return the
un-repaired product to you. If the product is covered by a
warranty, you will receive no additional correspondence.
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